FAQ from International Buyers

CY Ceramics

Shanxi Hongshun Ceramics Co., Ltd.

FAQ – Ceramic Dinnerware Factory & Export

Below are some frequently asked questions about our ceramic dinnerware products, production, and export services.
If you need further information, please feel free to contact us directly.

📫 Email：[email protected]

💬 WhatsApp (Click to chat): +861316231847

📱 WhatsApp QR Code

FAQ from International Buyers

1. Are you a manufacturer or a trading company?

We are a ceramic dinnerware manufacturer based in China, with our own production facilities and decoration workshops.
At the same time, we also provide professional export services for international clients.

2. What products do you mainly produce?

Our main products include ceramic dinnerware sets, plates, bowls, cups, tea sets, and customized tableware.
We supply products for retail, hospitality, and gift markets.

3. Do you support OEM & ODM services?

Yes. OEM and ODM services are fully supported.
We can customize product shapes, sizes, decal patterns, colors, gold decoration, logos, and packaging based on your requirements.

4. What is your MOQ?

MOQ depends on the product type, design complexity, and decoration method.
We offer flexible MOQ options and can support trial orders for new cooperation.

5. Can you make gold rim or decorated tableware?

Yes. We have dedicated decoration workshops for decal application and hand-applied gold decoration.
Gold rim products are fired with a second firing process to ensure durability and quality.

6. Are your products dishwasher and microwave safe?

For most regular ceramic dinnerware products, dishwasher and microwave use is supported.
For gold rim or special decorated items, we recommend hand washing to maintain decoration quality.

7. Do your products meet food safety standards?

Yes. Our ceramic dinnerware is produced using food-safe materials.
Testing reports and compliance documents can be provided upon request.

8. What markets do you mainly export to?

We export ceramic dinnerware to multiple international markets, including Europe, the Middle East, Africa, and other regions.
Our products are developed according to different market preferences and standards.

9. What is your production lead time?

Production lead time depends on order quantity, product type, and customization requirements.
Generally, lead time ranges from several weeks after order confirmation and sample approval.

10. How do you ensure product quality?

Quality control is implemented at each production stage, including raw material inspection, forming, firing, decoration, and final inspection before shipment.

11. Can you provide samples?

Yes. Samples can be provided for quality and design confirmation before mass production.
Sample cost and delivery details can be discussed based on specific requirements.

12. How do you handle packaging and shipping?

We offer export-standard packaging to ensure product safety during transportation.
Packaging options include bulk packaging and customized retail or gift packaging.
We support different shipping terms and international logistics arrangements.

13. How can we start cooperation?

You can contact us by email or WhatsApp to discuss your requirements.
Our team will support you from product selection and customization to production and shipment.